It’s helpful to take a few steps back from time to time to reassess where we’re each coming from on our knowledge of tech (or anything) to better communicate.
It’s helpful to take a few steps back from time to time to reassess where we’re each coming from on our knowledge of tech (or anything) to better communicate.
Everything.
From the difference between WiFi, cellular data, and wired Ethernet to the ports on a computer.
People don’t know shit, and it’s getting worse thanks to the abundance of things like tablets and phones. Nobody knows anything about operating systems, file system structure or types, or even how to turn Bluetooth on.
And I am not what I consider highly tech literate. Plenty of stuff stumps me or I simply don’t know how to do. Yet I’m the family “IT guy” that has to troubleshoot and fix stuff.
Probably the worst part isn’t people not knowing. That’s fine. There’s tons of shit I don’t know. It’s the unwillingness to remember and learn about the system. That’s pretty maddening.
You hit the nail on the head. People assume that entry level software or hardware stuff gives way to calculus before they can actually solve their problem, so they don’t even try.