Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who’s been denied. We don’t want this experience happening to anyone we deny (it’s not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they’re a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you’d be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we’re not sure how long it will take to resolve or what changes we may need to do to our process.

    • Bleu [they/them]@beehaw.org
      15·
      2 years ago

      Yeah, I only just discovered that I was accepted because of this post. 🤣

      It’s okay. I know stuff happens and that this place is actually ran by humans.

    • woteorin@beehaw.org
      13·
      2 years ago

      I just double-checked my spam filters real quick to be sure, but yeah. Nothing came through on the email I provided.

    • teruma@beehaw.org
      11·
      2 years ago

      +1 to not receiving an email on approval. Just waited and tried to login sometime later.

      edit: I probably did not subit an email address when signing up.

      • alyaza [they/she]@beehaw.orgMEnglish
        15·
        2 years ago

        we’re checking now, because this is obviously a big problem if people aren’t reliably getting the emails. no ETA on anything further, but this really helps us get an idea of where the problem might be and if it’s on our end or on lemmy’s, or a combination of both.

        • HrBingR@beehaw.orgEnglish
          6·
          2 years ago

          To be fair submitting an email address when signing up is optional, so there’s a good chance people forgot to add an email address. I got an email once I was accepted.

          • lamentforicarus@beehaw.orgEnglish
            8·
            2 years ago

            I added my email but never received anything (not in spam either). I just tried logging in to see if I was accepted. They say above it is a gmail error, which is what I use so other gmail users may be affected.

            • HrBingR@beehaw.orgEnglish
              4·
              2 years ago

              Ah I see, yeah I don’t use gmail so makes sense as to why I wasn’t impacted by this.

        • Annies_Boobs@beehaw.orgEnglish
          4·
          2 years ago

          Hey there! FWIW I just signed up today and never received an email either. Not sure if it helps but I did use iCloud email relay for my sign up.

          • alyaza [they/she]@beehaw.orgMEnglish
            3·
            2 years ago

            noted and passed on. you might have been caught in a weird transition period; a few of our emails are also still bouncing, although we think the bulk of it is solved.