- Developers of Cities: Skylines 2 have noticed a growing toxicity in their community, which is affecting engagement and creativity.
- The CEO of Colossal Order expressed concern about the negative impact of toxicity on the team and the community.
- The developers still encourage helpful criticism from the community but ask for it to be constructive and kind.
Archive link: https://archive.ph/mVaIY
People don’t tend to be polite when they buy a dodgy product of any kind, why would video games be different?
There’s no reason to treat the developers like shit though.
Gamers don’t need to act like entitled removed about everything. Especially when they continue to play the game. Provide feedback, leave a review, and move on. There’s no excuse for rudeness.
Can you tell me a single industry where you treat customers like shit and not get abuse in return?
People are acting like angry reviews are somehow unwarranted when customers are being sold defective products.
What about a single other industry where people make 8 hour long essays shitting on one specific person and get hundreds of thousands of views?
You’re not familiar with the car and motorcycle industries are you?
People spend years tearing into companies over vehicles, spending hundreds or thousands of hours meticulously detailing every engineering problem, real or imagined, and shitting on anyone who disagrees.
The only difference is that car and motorcycle companies generally shield their employees from criticism to a much greater degree.
You don’t usually see the engineers names in a credit screen in your car. Those engineers aren’t generally seen shit posting on twitter about how entitled the customers are because that would get them sacked.
Is there a word for an argument that tries to justify their side by saying “it happens in this other place, so it should be okay here, too”, because that’s what that sounds like to me.
You can be constructive without being a dick, full stop. No justification from it happening elsewhere will actually justify that. Being a dick is not justifiable. Feeling upset and angry absolutely is, and you can express that, again, without being a dick.
Show me people being dicks about it, I’ve looked and haven’t seen it.
I’ll tell you a dick move I have seen though… Ive seen a developer lie about features and deliver a broken mess for full price.
I’m talking generally, I have no real knowledge or horse in this specific race. If people aren’t actually being toxic here, then that’s awesome and they should keep it up.
Yes, I think if a developer does that and everyone involved in delivering that marketing and the developers knew from the outset they would have to deliver those features, but wouldn’t be able to, and they didn’t stop the people giving the public that information if they are even able to do that, then the specific people involved in those decisions would be dicks, even then, sinking to their level is not a good look.
This is also why people should wait for release and reviews. No one forced you at gunpoint to pay for a gane that didn’t deliver on its marketing. This happens so much in this industry you should almost expect it and be wary, and the main way to get that message across to the dev is to not buy it until it’s satisfactory. That’s what they deserve for their transgression and what will hit them where it hurts deservedly, no money.
So because it’s “industry practice” to screw over consumers it’s somehow on consumers?
I suppose we can apply the same logic to scams, victims know about scams and fall for them anyway so it’s their own fault when their life savings get stolen.
No point in blaming the scammers. Everyone knows how it works.
No, didn’t know about that.
I don’t think another industry having the same problem makes this one more palatable though.
Professional sports leagues are another example. Put a shit product on the field, you’re going to get shit back from the fans. Every now and then a young star player comes up (especially in American football) that received adulation for years at the college level and suddenly gets faced with jeers. They react like Colossal Order does here and–eventually–learn that they are picking a fight against collective emotional response that they are never going to win.
CO is learning that lesson now. While they can and should take actions against those that cross the line (death threats, etc.), there’s not much in the way of effective corrective action here. It’s all on them. They can a) put out a better product, b) hire community managers with thicker skin that can better assuage their fans, or c) withdraw from community interaction. Most that can’t handle it pick the third option.