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a little of both. they wear headsets and have little local speakers per station. in a room you can get a pretty good idea of what each station is doin if youre within range
but this all just sounds like extra, more expensive steps to whats currently happening. this is a product begging for a problem to solve… and remember, existing solutions are continually cheaper and easier to implement.
also, no op is going to want to wear some giant head thing for a 12 hour shift. reminds me of when they pushed touchscreens like it was the end-all be-all of compute (even in 911!) turns out no one wants to keep raising their hand constantly for 12 hours.
Who would want to wear a headset for 12 hour shift? I get irritated after an hour of wearing headphones.
I got my kids some Quest 2’s last year and it’s amazing. So I can see in 10 years it might be good for productivity. Dismissing it because it isn’t useful for 911 call centers is kind of ridiculous.
my only point is that it will be a toy, or for niche applications. this isnt going to be a an ipad-level device.
i think you can find a direct parallel in the amount of touch screen desktop interfaces today.
But it’s a replacement/supplement for a monitor in the same way an iPhone is a replacement for an old style cell phone. The iPad is an extremely niche solution but there are still enough niches for it to sell well.
Smartphones had many drawbacks compared to old phones too. The only huge problem with the Apple AR is the price.