Not directly related, but they switched me from Virgin Mobile to O2 after their merger. Fucking nightmare, despite them telling me that I don’t need to do anything.

Broke the direct debit, they set me up with an account that will not accept a password even after a reset, then I ran out of data as the new service has different usage notifications that threw me off.

I shortly after cancelled the sim, and dreaming of the day I can switch ISP.