A UK mother was left “absolutely devastated” after her daughter’s passport application was denied because she was named after a popular “Game of Thrones” character.
The Passport Office reportedly later called Lucy to apologize for the error. While officials said they’d now be able to process little Khaleesi’s passport, Lucy said she believes the problem was only solved because she complained on social media.
Sounds like the passport office didn’t understand how trademark works.
Doubt the “whole office” was even involved. More likely it was one incompetent employee. We’ve all been there. It depends on who answers your call as to what answer you get.
Yup. This is the boring but likely true response. You get the one Gareth/Dwight who remembers that memo about not using trademarks in marketing materials and decides they know how this all works and that the rights of Warner Brothers have to be respected before putting their intellectual property on a published document. “Just get the appropriate permission on corporate letterhead and notarized, and this will all be fine.”
Social media is one way to fix it, but I tend to think a couple of layers of escalation would have worked as well, if a bit more slowly.
The government’s not real good about hiring the best pick for each position. Irregularly run into people who have no clue how to actually run their job, and there’s little to no consequences to f****** people’s lives up by doing it incorrectly.
Sounds like the passport office didn’t understand how trademark works.
Doubt the “whole office” was even involved. More likely it was one incompetent employee. We’ve all been there. It depends on who answers your call as to what answer you get.
Yup. This is the boring but likely true response. You get the one Gareth/Dwight who remembers that memo about not using trademarks in marketing materials and decides they know how this all works and that the rights of Warner Brothers have to be respected before putting their intellectual property on a published document. “Just get the appropriate permission on corporate letterhead and notarized, and this will all be fine.”
Social media is one way to fix it, but I tend to think a couple of layers of escalation would have worked as well, if a bit more slowly.
It’s almost like people should know how their job works
The government’s not real good about hiring the best pick for each position. Irregularly run into people who have no clue how to actually run their job, and there’s little to no consequences to f****** people’s lives up by doing it incorrectly.
That’s hardly specific to the government. A couple years ago, Hertz falsely reported 364 customers for grand theft auto. Some of them went to jail.
Most places I’ve worked had incompetent workers. Every state and government agency I’ve ever worked for was made primarily of incompetent workers