“In order to provide a higher-than-average, dependable wage, we shifted to a no-tipping model and doubled the hourly rate to more than $30/hr for our service staff. This shift also benefits our guests, who can enjoy Casa Bonita without incurring unexpected costs,” management said.
A restaurant near me did this. Didn’t work. They ended up lowering prices by 20%, and encouraging tipping again. And imagine they went back to standard wages. Still rotting for them on this, as it’s obviously a better system if you can get it to work.