• Neon@kbin.social
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      1 year ago

      no 🗿

      okay, i’ll try:
      not from the Video but from my memory of this Drama:

      Purism makes Linux phones. its Librem 5 was an absolute success on KickStarter and they raised an absurd amount of money.
      they still haven’t started large-scale production now, a large amount of time (talking about years and years) later. only the first few batches of phones were delivered
      refunds are basically: “you want your money back? haha lol fuck you”

      • phx@lemmy.ca
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        1 year ago

        Moreover, the person in question ordered from their website and it failed to ship within over a year, they called for a refund and were told “wait for the shipping date to cancel then we can process that”. So they waited, and then were told “we have a no refund policy at this time” (and still no phone)

      • Margot Robbie@lemmy.worldM
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        1 year ago

        Yay, summary!

        Wait, that’s so shady of them to do something like this. I wonder which OEM they used, because that’s just insane incompetence.

  • SIGSEGV@waveform.social
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    1 year ago

    People love shitting on Purism on Reddit for whatever reason. Maybe they’re right? But I bought a Librem 14, use it as my daily driver, and I love it. I even had a problem with it after more than a year of use which Purism promptly fixed for no charge whatsoever. My experience with the company has been nothing but positive.

    • Draghetta@sh.itjust.works
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      1 year ago

      Glad to hear that. My purism 13 has been nothing but headache since I bought it. I’d love to get rid of it but I can’t think of a single person that would buy it.

  • in search of a search engine@feedbeat.me
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    1 year ago

    @Remontoire @serenitynot I can attest Purism’s lack of integrity & lack of professionalism.

    A #DuckDuckGo audit project was created on the #Purism git repo. They spontaneously & silently deleted the whole project (data & accounts) without warning. They also said nothing after the sabotage. This was the project that was the basis for these findings:

    http://techrights.org/2021/03/15/duckduckgo-in-2021/

    The project existed as an effort to test the merit/wisdom of the #Librem making #DDG the default search engine.